About The Company

Launched in 2019, BAM Management US Holdings Inc. d/b/a Binance.US ("Binance.US") is the fastest growing and most integrated digital asset marketplace in the United States, powered by matching engine and wallet technologies license from the world’s largest cryptocurrency exchange - Binance. Our mission is to provide liquidity, transparency, and efficiency to financial markets by creating products that leverage crypto to unlock the power of everything. We build bridges between traditional finance and digital markets that enable growth for all—empowering the future of finance. Binance.US is operated by BAM Trading Services.

Job Short Description

Responsibilities 

• Determine and define project / program scope, objectives and resources with a cross functional stakeholder group including Onboarding, Risk, Payments, etc.
• Develop and manage a detailed project / program schedule and delivery plan
• Act as the point of contact and communicate regular status updates to relevant team members and stakeholders
• Build and execute support readiness plans to ensure operational excellence across the CX organization
• Proactively identify and collaborate with leadership to understand and eliminate blockers 
• Act as the voice of the customer throughout the project / program life cycle ensuring that the customer experience is a guiding force  

Requirements:

• • Customer experience-centric 
  • 4+ years of experience in Data Analytics
  • Excellent communication skills in verbal and written English
  • Previous experience in a fast-growing tech company
  • Excellent at communicating and presenting insights
  • Have a sense of ownership and assume end-to-end responsibility in your work
  • Strong business acumen and data analysis ability to help stakeholders make data-driven decisions
  • Able to manage multiple competing priorities in a fast-paced environment
  • Experience building compelling dashboards using data visualization tools (experience with Tableau is a plus)
  • Fluent in SQL and Python/R
  • Experienced with AB tests is a plus
  • Previous experience working with KYC and Customer Experience data
  • Experience with text analytics is a plus
  • Bachelor+ in Statistics, Computer Science, Math, Operations Research, Physics, Economics, or other quantitative field

Binance.US is an Equal Opportunity Employer. Our mission is to give Americans access to a broad array of digital assets, and we thrive because of the diverse and inclusive team that we are building. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. 

Binance.US complies with Federal Transparency in Coverage regulations by providing this link to machine readable files related to the health plans offered to our employees. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data including negotiated service rates, and out-of-network allowed amounts between health plans and healthcare providers.